Nathalie Spencer, Behavioural Science Leader, IAG

Nathalie Spencer leads the in-house Behavioural Science team at IAG, applying behavioural insights and design to improve customer experiences. Nathalie brings a global perspective to her work, having previously held roles at the Commonwealth Bank of Australia, ING Bank, and the Royal Society of Arts in the UK, and having studied in Canada and the Netherlands. She is the author of Good Money: Understand Your Choices, Boost Your Financial Wellbeing, a practical guide to navigating money decisions using behavioural science, published in five languages.



At the Shared Value Summit, Nathalie will join the panel on “The Business Case for Economic Inclusion,” where she will explore how organisations can create shared wins by supporting customer financial wellbeing.